Downloadable

Here you can access downloadable resources used for completing a CLARITI assessment.

Glossary

Access to remedy

In the realm of business and human rights, access to remedy means enabling individuals to seek restoration of their rights from the company when their rights have been violated. For example, users appealing to a social media company through an in-app feature when the company wrongly removes their content is a form of access to remedy. Companies can also provide grievance mechanisms as an access to remedy. Please also see “Grievance mechanisms” in this section.

Accession, Ratification and Succession

Accession is an act by which a state enters into a legally bound treaty without requiring it to sign, but it has the same legal effect as ratification. The states committed to accession were not involved in making the law. It means the state becomes a party to a treaty already negotiated and signed by other states.

Ratification is an act by which a state enters into a legally bound treaty by signing it. The states committed to ratification were involved in making the law. By ratifying a treaty, a state agrees to put into place domestic measures and legislation compatible with its treaty obligations and to be held accountable for any violations of the treaty.

States commit to succession when new states emerge, and the prior state has ratified the treaty. Although succession carries the same commitment as ratification, it enables recommitting to human rights standards.

Algorithm

In the digital world, algorithms are a sequence of digital instructions used by a computer system to solve a problem or to provide a digital service. According to Parent Zone, an organisation working to make the online world a safer place for families, the data the users provide by interacting with platforms and websites – or via ‘cookies’ downloaded while browsing online – gives information to the algorithm. Examples of information include users’ location, favourite artists, hobbies, and interests. By gathering user information, algorithms can predict what kind of content, advertisement, and service recommendations the users are most likely to read, watch, buy or share.

Algorithms are also used to make decisions based on data and other inputs. For example, decision-making algorithms can be used in finance to analyse market trends and make investment decisions. In healthcare, decision-making algorithms can be used to analyse patient data and make treatment recommendations. In transportation, decision-making algorithms can optimise traffic flow and reduce congestion.

Biometric Data

According to the European Commission, biometric data is “Personal data resulting from specific technical processing relating to the physical, physiological or behavioural characteristics of a natural person, which allow or confirm the unique identification of that natural person, such as facial images or dactyloscopic data.” Examples of biometric data include fingerprint mapping, facial recognition, and retina scans.

BSR methodology

It is a human rights impact assessment methodology developed by Business for Social Responsibility. BSR methodology identifies a company’s salient human rights issues by assessing the severity of the impacts per the UNGPs criteria. BSR methodology is mainly used for company-led HRIA. Please see “Human Rights Impact Assessment (HRIA)” in this section.

Chatham House rule

It is a rule of the meeting that allows the participants to use the information from the discussion but not reveal who discussed it. This rule allows openness of discussion by promoting anonymity of the source. The Royal Institute of International Affairs, commonly known as Chatham House, based in London, England, created the rule.

Community Guidelines

Community guidelines are rules established and published by digital platforms to ensure a standard of behaviour expected on the platform. It usually contains rules such as what the users can or cannot share or post on the platform and what actions will be taken if the rules are violated. The guidelines help to create a safe for users to interact.

Conventions and Declarations

Convention means a legally binding agreement between states, and it is used synonymously with Treaty and Covenant. When the UN General Assembly adopts a convention, it creates international norms and standards. Once the UN General Assembly adopts a convention, Member States can then ratify the convention to commit to it by putting domestic legislative measures into place.

In UN language, a declaration is a statement of universally applied principles which indicate commitments of the international community. It is not legally binding.

CSR

CSR stands for Corporate Social Responsibility. It is a concept that ties a business economic model with environmental and social policies to contribute positively to society. CSR or Sustainability department of a company develops and implements environmental, ethical, and social policies and manages stakeholder engagement with government, NGOs, and communities.

Data Processing Agreement (DPA)

A Data Processing Agreement (DPA) is a legally binding contract between a data controller (such as a company) and a data processor (such as a third-party service provider). It helps to ensure personal data is processed in compliance with the GDPR. It states the rights and obligations of each party concerning the protection of personal data.

Data Protection Impact Assessment (DPIA)

Data Protection Impact Assessment is a process formulated to identify the privacy risks of processing personal data and to mitigate these risks. It is an essential tool to comply with the GDPR.

Digital Rights

Digital rights are human rights that allow individuals to access, use, and create information and opinions through digital and telecommunication platforms. Digital rights mainly concern freedom of expression, the right to information, and the right to privacy. These rights can also lead to the enjoyment of other rights, such as the right to education, health, and non-discrimination.

Digital Trust & Safety Partnership (DTSP)

The initiative aims to promote safer and more trustworthy online space through an established Best Practices Framework that addresses content and conduct related online harms. Participating companies commit to these best practices are verified through internal and independent third-party assessment. Major digital companies such as Google, Meta, Apple, and Microsoft are participants of DTSP.

Disinformation

Disinformation is deliberately misleading or deceiving information such as manipulated narratives or facts, propaganda, deceptive clickbait, biased reviews, and cropped or doctored images. Please also see ‘Misinformation’ in this section.

Due diligence

Due diligence is a systematic way of assessing and mitigating risks that could impact the business. It is usually conducted before a business makes a new initiative, such as an investment, entering into an agreement with another party, or developing a new product. It also means acting with reasonable care and applies to activities such as checking the backgrounds of a potential employee before hiring.

Duty bearers

Duty bearers in the human rights context are the governments and businesses. Governments have an obligation to protect human rights, and businesses have the responsibility to respect human rights by avoiding infringement on human rights and addressing the human rights issues in which they are involved.

ESG

ESG stands for Environmental, social and governance. It is a framework that allows stakeholders to understand how the company manages its environmental and social risks. Companies are expected to report on their ESG performance transparently to the stakeholders. There are many ESG reporting frameworks. CSR or the Sustainability department of the company may take the responsibility of collecting data and reporting it.

Extra-legal authority

Governments (typically authoritarian or semi-authoritarian) exercising authority outside the bounds of the laws of the country, and thus could be considered illegal. However, in these types of countries, the executive and judicial branches may not be fully independent, hence there may be no accountability for authority exercised in this way.

Extra-national law

A law that can be applied to individuals or entities outside of a particular territory for the interest of citizens within that territory (For example, EU GDPR applies to any company processing personal data of EU citizens even when the company is not based in EU).

GDPR

It is the General Data Protection Regulation by the EU. It is a data protection and privacy law that applies to any organisation that processes the personal data of EU citizens or residents. The law applies to organisations that handle such data even when they are not based in the EU.

Genetic Data

According to GDPR, “Genetic data should be defined as personal data relating to the inherited or acquired genetic characteristics of a natural person which result from the analysis of a biological sample from the natural person in question, in particular chromosomal, deoxyribonucleic acid (DNA) or ribonucleic acid (RNA) analysis, or from the analysis of another element enabling equivalent information to be obtained”.

Getting It Right methodology

It is a human rights impact assessment tool that allows communities to evaluate a company’s actual and potential human rights infringement and produce a report and recommendations, which can be used for engagement with the company and the public. Rights & Democracy, a Canadian organisation, developed the methodology in 2004. Oxfam and the International Federation for Human Rights (FIDH) partnered with Rights & Democracy in 2009 and updated the tool after pilot studies.

Global North

Developed countries are considered the Global North. According to the United Nations Conference on Trade and Development (UNCTAD), the Global North consists of Northern America and Europe, Israel, Japan, South Korea, Australia and New Zealand.

Global South

Developing countries are considered the Global South. According to the United Nations Conference on Trade and Development (UNCTAD), Global South consists of countries in the regions of Africa, Latin America and the Caribbean, Asia (without Israel, Japan, and South Korea), and Oceania (without Australia and New Zealand). Most countries in the Global South are characterised by low income, dense population, poor infrastructure, and often political or cultural marginalisation.

GNI

Global Network Initiative (GNI) is an organisation that aims to help companies respect digital rights when faced with government demand to share user data, remove content or restrict access online. GNI members include digital and telecommunication companies, human rights organisations, press freedom groups, investors, and academic institutions. GNI. GNI developed a set of principles known as GNI Principles, which prevent internet censorship by the government and protect the digital rights of individuals. GNI member companies are required to follow the principles.

Grievance mechanism

A grievance mechanism is a legal or non-legal complaint process that allows individuals, communities, or civil organisations to have access to remedy. The grievance mechanism is also known as complaint channel, whistleblowing, redress, or recourse. Please also see “Access to remedy” in this section.

Human Rights Due Diligence (HRDD)

Human rights due diligence is an ongoing process that businesses exercise. The process involves assessing human rights impact, integrating findings into internal functions, tracking responses, and communicating how impacts are addressed. Human rights impact assessment (HRIA) is the initial process of assessing human rights impact in HRDD.

Human rights impact assessment (HRIA)

Human rights impact assessment (HRIA) evaluates the adverse effects of business activities on the enjoyment of human rights by individuals or communities. There are roughly two types of HRIA. One is a company-led HRIA where a company commissioned a human rights organisation or a consultant to assess its human rights impacts (For example, BSR methodology). Another is community-led HRIA, where community members assess the company’s human rights impacts (For example, CLARITI).

Indigenous People

Indigenous people are native to a specific region and lived there before new settlers arrived. According to the United Nations, “Indigenous Peoples are inheritors and practitioners of unique cultures and ways of relating to people and the environment. They have retained social, cultural, economic, and political characteristics that are distinct from those of the dominant societies in which they live.”

Industry Association

An industry association, also known as a trade association or business association, is an organisation founded by businesses that operate in a specific industry. An industry association aims to promote the interests of its member companies through lobbying the government for policies and regulations, sharing best practices and trends, developing standards, researching industry-related issues, etc. An example of an industry association is the GSM Association (GSMA) for telecommunication companies.

International Bill of Human Rights

The International Bill of Human Rights is a term used to refer to three key international documents collectively.

    • The Universal Declaration of Human Rights (UDHR) was adopted by the United Nations General Assembly in 1948. UDHR is not a legally binding treaty but a foundational document that outlines a comprehensive list of fundamental human rights.
    • The International Covenant on Civil and Political Rights (ICCPR) was adopted by the United Nations General Assembly in 1966. The ICCPR focuses on civil and political rights, such as the right to life, freedom of speech, and the right to a fair trial. It is a legally binding treaty, and parties to the covenant commit to respecting and protecting the rights outlined in it.
    • International Covenant on Economic, Social and Cultural Rights (ICESCR), adopted in 1966, the ICESCR addresses economic, social, and cultural rights, including the right to work, education, and an adequate standard of living. It is a legally binding treaty whose parties commit to promoting and protecting the specified rights.

Marginalised group

Marginalised groups are individuals or groups excluded socially or treated as less important by entities and individuals with authority. Marginalised groups often experience a lack of access to resources, opportunities, and decision-making processes. This marginalisation can be based on factors such as race, ethnicity, gender, sexual orientation, disability, or economic status. Indigenous communities, ethnic minorities, LGBTQ+ individuals, and people with disabilities are examples of marginalised groups. Please also see “Vulnerable group” in this section.

Minority

According to OHCHR, “An ethnic, religious, or linguistic minority is any group of persons which constitutes less than half of the population in the entire territory of a State whose members share common characteristics of culture, religion or language, or a combination of any of these. A person can freely belong to an ethnic, religious, or linguistic minority without any requirement of citizenship, residence, official recognition or any other status.” Please also see “Vulnerable group” in this section.

Misinformation

Misinformation means false or incorrect information. It is often shared without getting the facts checked. It is a piece of information without the intent to cause harm, but being misled into the wrong information can cause wrong decisions and actions.

Organisation for Economic Co-operation and Development (OECD)

The Organisation for Economic Co-operation and Development is an intergovernmental organisation with 38 member countries. It was founded in 1961 to stimulate economic progress and world trade. It is a forum whose member countries describe themselves as committed to democracy and the market economy, providing a platform to compare policy experiences, seek answers to common problems, identify good practices, and coordinate domestic and international policies of its members. (Wikipedia). Please see OECD for more information.

Political dissent

Political dissent is an expression of dissatisfaction or disagreement with policies or activities of established authorities.

Ranking Digital Rights (RDR)

Ranking Digital Rights (RDR) is a program of the World Benchmarking Alliance (WBA), a non-profit organisation whose purpose is to build accountability for business performance on the United Nations’ Sustainable Development Goals (SDGs). WBA publishes free and publicly available benchmarks across seven systems transformations and works with allies and industry stakeholders to drive system changes to achieve the SDGs. RDR evaluates and ranks the world’s major digital services and telecommunications operators based on their respect for users’ digital rights. RDR provides tools and resources for shareholders, activists, and consumers to demand transparency and accountability from tech companies and telcos in their policies and practices.

Rightsholders

Rightsholders are individuals are groups entitled to enjoy and exercise specific rights and freedoms. In CLARITI, rightsholders are the end-users of tech companies and the general public.

Rule of Law

According to OECD, “Rule of law means that no one, including government is above the law, where laws protect fundamental rights, and justice is accessible to all, it implies a set of common standards for action, which are defined by law and enforced in practice through procedures and accountability mechanisms for reliability, predictability and administration through law.”

Santa Clara Principles

The Santa Clara Principles are guidelines developed to promote transparency and accountability in content moderation practices and safeguard free expression online, particularly in the context of platforms that allow user-generated content.

Stakeholders

In the context of human rights, stakeholders can include a wide range of actors, such as governments, non-governmental organisations (NGOs), international organisations, businesses, and communities. These entities may impact, or be affected by, the realisation of human rights.

Sustainability

In the business context, sustainability refers to conducting operations in a way that considers the long-term well-being of the environment, society, and the economy. Sustainable business practices are often seen as a way to create long-term value, enhance brand reputation, attract socially conscious consumers, and mitigate risks associated with environmental and social challenges. Many companies are adopting sustainability strategies as part of responsible business management.

Trade Union

Trade Union is a labour union whose members are mainly made up of workers. The aim of the union is to protect and promote the interest of its members in the workplace by collective bargaining of workers’ rights.

Vulnerable group

Vulnerable groups are individuals or groups subject to harm or adverse situations. Vulnerable groups are those that may face a higher risk of adverse outcomes due to factors such as poverty, age, health status, or displacement. They may lack sufficient resources, power, or resilience to withstand the challenges. Children, the elderly, refugees, and people living in poverty are examples of vulnerable groups. Please also see “Marginalised group” in this section.